Aria is an AI concierge for your Shopify store that's equally a sales assistant and a support agent. She greets shoppers, recommends products from your real catalog, recovers hesitant sales with smart discounts, and answers support questions — order status, shipping, returns — instantly, 24/7.

No. Aria installs as a Shopify app embed and includes a guided onboarding wizard. You toggle the widget on from your theme editor with one click — no manual code edits required.

Both, independently. During setup you can turn on the AI Sales Agent (recommendations, cart recovery, smart discounts), the AI Product Assistant (on-demand product/shipping/returns answers, including an "Ask about this product" button on product pages), or both together.

Only from your actual store: synced products, collections, policies (return, shipping, privacy, terms), shipping rates, blog posts, and any FAQs or knowledge articles you add. She won't invent a return window, price, or policy that doesn't exist.

Yes, but only after verifying both the order number and the email address on that order — never from an email alone. This prevents one shopper from ever seeing another's order details.

No — by design. Aria can recognize a return/refund request, verify identity, and prepare the request for your team, but she never approves or processes a refund herself. That step always happens manually in your Shopify Admin.

Three optional triggers — Exit Intent, Price Hesitation, and Shipping Hesitation — that let Aria offer a real, time-limited Shopify discount code when a shopper seems likely to abandon their cart. Available on Starter plan and above.

Yes. Aria automatically escalates when a shopper asks for a human, seems frustrated, raises a sensitive topic, or when she isn't confident in an answer. Escalated conversations land in a shared team inbox with an email alert.