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Privacy Policy – CartLift: Cart Drawer & Upsell

Last updated: June 26, 2026.
Field Details
App name CartLift: Cart Drawer & Upsell
Developer Pryxo Tech Private Limited
Merchant support email info@pryxotech.com, support@pryxotech.com
Support links https://cartmilestone.smartreminder.in/ and https://pryxotech.com/#inquiry-now

Purpose

This document summarizes the merchant-facing policies, data practices, support channels, billing behavior, and frequently asked questions for CartLift: Cart Drawer & Upsell.

It is intended as a working policy and FAQ reference for app listing, support, onboarding, and internal review. Legal counsel should review it before public use as a binding legal policy.

App Overview

CartLift is a Shopify cart drawer and promotion app that helps merchants increase conversion and average order value through cart progress messaging, discounts, free gifts, Buy X Get Y offers, upsell recommendations, and cart drawer customization.

  • Cart Goal: shows tiered cart goals and progress bars based on cart value or quantity.
  • Shipping Rule: offers free or discounted shipping based on cart thresholds.
  • Automatic Discount: applies fixed or percentage discounts when spend or quantity rules are met.
  • Free Product Discount: adds or presents a free gift when customers meet configured thresholds.
  • Code Discount: displays discount code campaigns inside the cart drawer or announcement area.
  • Buy X Get Y Discount: rewards qualifying purchases using Shopify discount behavior.
  • Upsell Product Rules: recommends related or manually selected products in the cart drawer.
  • Customize & Preview: lets merchants adjust cart drawer colors, fonts, icons, layout, and preview settings.

Merchant Data Policy

Information Collected

When a merchant installs and uses the app, the app may collect and store shop-level and merchant-level information needed to operate the Shopify app.

  • Shop domain, primary domain, installation state, onboarding details, and timestamps.
  • Store owner or administrator name, email address, phone number, country, city, currency, and related contact fields when provided by Shopify.
  • Shopify session metadata, scopes, locale, expiration, and access token needed to operate the app.
  • Merchant-created app configuration, including rules, style settings, cart drawer preferences, selected product or collection identifiers, and upsell settings.
  • Billing and subscription data received from Shopify, including plan ID, plan name, status, billing interval, amount, currency, trial days, subscription ID, and current period end.

Customer and Storefront Data

The storefront script reads limited cart information in real time to display cart drawer content, progress messaging, offers, gifts, discounts, and upsell recommendations. Cart data is processed dynamically and is not stored as customer profiles by the app. The app does not store customer personal data such as customer names, email addresses, postal addresses, or payment information.

How Data Is Used

Authenticate the merchant and operate the app inside Shopify. Save and render merchant-configured rules, settings, styles, and storefront customizations. Retrieve relevant Shopify product, collection, discount, theme, and billing data required by app features. Manage plan status, billing redirects, trial information, cancellation status, and subscription webhooks. Send installation, uninstallation, onboarding, or support-related emails. Maintain security, troubleshoot issues, and comply with Shopify platform requirements.

Data Sharing Policy

The app does not sell, rent, or trade merchant data or customer data. Limited information may be shared with service providers only when required to operate the app, including Shopify for platform APIs, billing, authentication, and webhooks; infrastructure and database providers; and email delivery providers.

Browser Storage and Tracking

The app does not use its own storefront advertising trackers. The storefront script may use browser sessionStorage for limited temporary behavior, such as remembering a pending discount code during the browsing session. That browser-session value is not stored on the app server by that feature.

Retention and Deletion Policy

Merchant configuration data is retained while the app is installed and active, subject to operational and legal needs.

When Shopify sends a shop/redact privacy webhook, the app deletes shop-related app data, including configured shipping rules, discount rules, free gift rules, Buy X Get Y rules, style settings, upsell settings, plan subscription records, Shopify sessions, and the shop record.

For Shopify customer data access and customer redaction webhooks, the app responds that it does not store customer personal data in its own database.

Security Policy

  • Shopify OAuth and admin authentication are used for merchant access.
  • Shopify access tokens are encrypted at rest according to the app privacy policy.
  • HTTPS/TLS is used for communication between the app, Shopify, and merchant browsers.
  • Shopify webhooks and app proxy requests are verified before processing.
  • Merchant data is used only for app operation, support, billing, security, and compliance purposes.

Billing and Plan Policy

The app supports a Free plan and two Professional paid plans. Paid billing is handled through Shopify Billing.
PlanPriceTrialIncluded rule access
Free$0No trialOne shipping rule, one automation discount rule, customize settings, cart step progress and preview.
Professional Monthly$5 every 30 days7 daysUnlimited shipping rules, discount rules, free product rules, Buy X Get Y rules, customization, cart step progress and preview.
Professional Yearly$49 annually7 daysSame Professional feature access as monthly, billed annually.
Paid plans are requested through Shopify billing and are initially recorded as pending until Shopify confirms activation. Merchants can cancel the current paid plan from the pricing page. Paid subscription cancellation is sent through Shopify billing with prorate set to false in the current implementation.

Support Policy

Merchants should include their shop URL, steps to reproduce, and screenshots when contacting support. The app help page links to Pryxo Tech inquiry support and provides an email contact.

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