This document is a policy starter pack for app documentation and merchant communication. Review it before legal or public use.
1. Support Policy
- Support covers setup guidance, configuration clarification, and issue review tied to documented app functionality.
- Merchants should share store URL, screenshots, affected products, and clear reproduction steps.
- Custom development, heavy theme edits, and third-party conflicts may fall outside standard support unless included.
2. Billing and Refund Policy
- Charges, trials, and billing cycles follow Shopify app billing rules as applicable to your plan setup.
- If you offer refunds, define exact conditions such as duplicate billing or verified technical failure.
- If refunds are not automatic, state that requests are reviewed case by case after verification.
3. Privacy and Data Handling Policy
- The app should access only the store data needed to provide bundle functionality.
- Merchant data should be used only for app operation, support, maintenance, analytics, or service improvement.
- Private store information should not be sold to third parties.
4. App Usage Policy
- Merchants must use MixBox in compliance with Shopify policies and applicable laws.
- The app must not be used for misleading pricing or deceptive bundle logic.
5. Theme Compatibility Policy
- Compatibility may vary based on theme customization, app conflicts, or storefront logic.
- Where adjustments are needed, document whether they are handled automatically, by settings, or by support review.
6. Change Management Policy
Features, pricing, UI labels, and workflows may change as the app evolves.
- Published documentation should be updated when meaningful changes are released.
7. Suggested Store-Facing Policy Snippets
| Field / Setting | What it controls | Best practice |
|---|---|---|
|
Support hours |
Defines expected reply windows. |
State timezone and average response time. |
|
Refund requests |
Explains billing review steps. |
Keep the process short and clear. |
|
Data access |
Explains what store data may be accessed. |
Match your real Shopify scopes. |
|
Feature updates |
Explains that the app may change over time. |
Mention release notes or docs updates. |
|
Compatibility |
Explains that theme and app combinations can affect behavior. |
Avoid promising universal compatibility. |
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at: